Sal Polletta has had one long-term goal for his company, Monidex. Since its founding in the 1980s, he has sought for it to provide 100 percent satisfaction at every transaction.
It is one thing to describe a goal in words, and another to see it through—but the Monidex team stands by the company’s ideals. Ask any member, and they say that if a customer ever believes that the company has not met that goal, they should just get in touch.
“Don’t hesitate to contact us,” he says. “Serving our customers is why we’re in business. That’s what we’re here for.” Monidex Distribution International was founded in 1983 and is one of the fastest growing auto parts importing and distribution companies in North America. The company has grown at an impressive rate, both in terms of employees and square footage. Currently the company operates 200,000 sq. ft. of warehouses in Montreal and Halifax, and a partnership with QRP Canada signed in 2015 greatly expanded the company’s reach. The company offers delivery to over 90 percent of Ontario before 8 a.m. Place an order in the morning, and chances are good that you’ll have it before you open up the next day.
The goal is 100 percent satisfaction. The company’s mission is to offer customers the most reliable aftermarket car parts available at the lowest prices possible, without ever sacrificing top-notch service. “I’m confident that if you ask any of our longstanding customers, they will vouch that Monidex has offered, and continues to offer, the best service every step of the way,” says Polletta. This year, the company has made a point to invest in its headlight and drive shaft offerings.
“To our long-term customers, thank you for your continued support,” says Polletta. “To those of you considering Monidex, we hope you let our 38 years of excellent service, impeccable reputation, and many satisfied customers assure you that you can feel confident about purchasing auto parts from Monidex. We’re always happy to assist our retail customers and professional installers in finding the proper replacement auto parts. We pride ourselves on making sure you’ll get the car parts you need delivered to you quickly.”
For more information on Monidex, please visit monidex.com.
“WE PRIDE OURSELVES ON MAKING SURE YOU’LL GET THE CAR PARTS YOU NEED DELIVERED TO YOU QUICKLY.” – SAL POLLETTA