JLM Metal Recycling hunkered down on their housekeeping in 2024. With their eyes on the future and scaling the business—and a fresh new office to boot—the company is poised for success.

“We built the building five years ago and experienced delays through COVID,” explained Jamie Maillet, owner of JLM Metal Recycling, which has two yards in Waterford and Hagersville, Ontario. “We’ve been in these new offices for three weeks now and it’s clear our team is settling in.”

This fresh space reflects the widespread changes JLM Metal Recycling has implemented over the past year.

“Our focus is always on growing—but I would say our main priority right now is efficiency.” The company has taken significant steps to ensure operations run smoothly, including investing in workstations, additional staff and new technology.

A pivotal change in operations at JLM includes the adoption of new software—Scrap It—which streamlines scrap metal processing. The company has bid farewell to manual entry and Excel spreadsheets; this new system allows for real-time tracking, barcode scanning and efficient cash-out processes. The transition is expected to significantly reduce paperwork and improve overall workflow, enabling the team to focus more on growth and customer service. “You can’t use a 14-year-old computer and expect quick work. You need responsive, quality equipment. It’s another way we ensure our operations are smooth and that our staff are comfortable and happy.

“Ultimately, efficiency drives growth,” Maillet added. “By maintaining this focus, we’re not just preparing for success; we’re positioning ourselves to thrive in the future.”