Great businesses are forged in the fires of trying times. The auto industry that Eagle Towing entered when its doors opened in 1979 is not the same one we work in today. But the drive to succeed despite all the challenges remains a constant for Jack and the entire Poladian family of Cambridge, Ontario.

“2021 has been a bit of a ride; a bit of a rollercoaster,” said Jack Poladian, manager of Eagle Towing, over the phone with Canadian Auto Recyclers. “The two owners, Simon and Victor, have been through their fair share of global and economic change, but this is my first ‘big one.’”

Luckily, rollercoasters are a lot more fun with family, and Jack has had his most trusted support system was right there with him, buckled in for the ride. With the effects of global parts shortages finally settling in for Eagle Towing over the last few months, Jack says that this period of frequent delays has led to more collaboration between his business and its partners.

“Between us and the manufacturers, we’ve put our heads together and we’re trying to figure it out together. If I have a couple of extra parts, I’ll give them to the factory. We’ve had to revamp our system so we’re making sure we’re ordering things well ahead of time to give manufacturers a heads-up for them to be able to comply and get us what we need,” said Jack. “We’ve got to consider that the people supplying us with parts are also in a sticky situation. I don’t want to give them a hard time because I know they are doing the best they can do.” With his relationships based around reciprocity and good faith, Jack is free to spend more time prioritizing the aspect of his business that he enjoys the most.

“We’re a family company and we’re just trying to take care of all of our customers like they are our family,” said Jack.