After two decades in the auto insurance and towing sectors, Canadian Dara Carpenter set about finding a solution to one of the most pressing issues facing all areas of the auto aftermarket.
“My years and experience dealing with the towing and insurance sector allowed me to build an industry niche and valued skill set which I could then put to use assisting companies that may be struggling to deal with the complex world of towing and storage,” said Carpenter. “By taking over the towing and storage file management process including negotiations, we can limit cost severities and expenses.” In addition to the above E.L.C Dispatch Solutions Offers a fully customized solution to meet our customers’ needs.”
In 2015, Carpenter founded E.L.C Dispatch Solutions not only to manage the logistics and dispatch of a tow throughout Canada and the U.S. but also to mediate between insurance companies and towing businesses, repair facilities, and auto recyclers in the automotive industry. E.L.C. mediates any unnecessary expenses and provides towing and storage logistics. Carpenter utilizes her in-depth knowledge and insider understanding of this industry to garner savings for her clients, guaranteed.
E.L.C. offers a solution-driven approach to technology, best demonstrated by its ReadyTow platform. This platform’s software is meant to provide clients with a one-stop digital tool for towing management. It allows for claims adjusters, auto repairers, and auto recyclers to receive real-time updates on any in-progress tow. It also provides cost control tools and simplifies payment authorizations, allowing their clients to focus on their jobs and not the associated paperwork.
“ReadyTow is a win-win tool for our insurers and aftermarket partners.” The success of the company is due in large part because of the dependable and loyal relationships E.L.C has created with industry partners but also because of the high level of quality customer service and the success ELC has had mediating files on behalf of our valued clients. Carpenter is also well-known for her reputation as a leading female in a male-dominated industry.
“I am proud that my partners trust me and know what I am capable of including unwavering ethics and reliability. Every time I get a new client, I know they’re coming to me because they were either recommended by clients or they know me because of my history and reputation within the industry.” 2020 was a year that hit everyone by surprise, and it was a scary time for business. Carpenter said that when the pandemic first hit, she had to act quickly to ensure the safety of her employees and vendors and the well-fare of their families which included rewriting company policies, procedures, with strict adherence to the governments’ recommendations and expectations which allowed a “business as usual” environment.
“This has proven to be successful in relieving any concerns for my employees and vendors which has successfully made my teams and clients comfortable into days climate.” Carpenter’s business goal for 2021 is to expand the current client base. E.L.C Dispatch Solutions is one of a kind, offering specialized expertise in the auto insurance and aftermarket industry.
“We are not only about receiving an assignment from a client then dispatching and towing the vehicle. While that is of course one of our core duties, we are much more than that and provide a more robust list of services all of which save a client time and money, guaranteed. We manage a towing and storage file like it was our own and we tirelessly work to succeed for our client and in turn mitigate severity,” said Carpenter. “There is no other company like E.L.C., our extensive experience puts us above the rest.”